BetterKin by LearnSys · Staff guide

Website enquiry assistant

Visitors can consult school-published FAQs. The public demo uses a clearly labelled local simulation without external AI calls.

Configure and review

1. Create bilingual FAQs or public text, review accuracy and privacy, then publish items explicitly. Private resources and child or family records must not become public answer sources.
2. Enable the widget separately and use the supplied embed instructions.
3. Test Chinese and English questions. Answers cite current published sources and refuse questions outside them.
4. Configure monthly conversations and review usage. The default limit is 5,000, with visitor rate limits. Static FAQs appear at the limit or during temporary unavailability.
5. Adults may consent to a short enquiry for authorised staff in the private school inbox. Contact information does not go to AI and no email is sent automatically.

A real external provider requires approved processing, no-training, retention terms and budget. Set separate retention periods for conversations and adult enquiries. The widget is not an emergency channel and must not request sensitive child information.

Use fictional information in the public demo. Uploads, external AI and outbound messages are disabled. School use requires agreed privacy, access and retention arrangements.